FAQ
A few simple answers
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How do I track my order?
You will receive an email upon dispatch which includes a link to track your order. Please be aware that there may be a delay between this email and your order being available for tracking.
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When can I expect my order?
Our couriers are working hard to ensure that all orders are delivered on time but may take a little longer to arrive. Keep an eye on your tracking link for further delivery updates. Some orders may arrive in separate consignments. This will predominantly relate to orders containing small and large bulky items.
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I have received the wrong items. What can I do?
If you believe you received the wrong items in your parcel, please Contact Us and we will investigate further.
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I am missing items from my order. What can I do?
Please check the inner contents of all parcels received as some smaller items may pe packed inside cartons belonging to larger items. From time to time orders will be delivered on different consignments and may be delivered at a later date. Please check your delivery note to see if any of your items will be arriving separately. You will not be charged any additional postage costs. If the delivery note says an item should be in your parcel but it is not, please Contact Us and we will investigate.
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I have received the wrong items. What can I do?
If you believe you received the wrong items in your parcel, please Contact Us and we will investigate further.
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How do I complete a Return?
Please click here for information on our Returns Policy.
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I have completed a return, when can I expect to hear from you?
If you do not receive an update from us within 10 working days of the delivery date to our warehouse, please get in touch and we will investigate.
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Will I be charged if my order is cancelled?
On cancellation of your order, for any reason, the pre-authorisation hold on the card used for the order, will be released. It may take 5-10 working days for this process to be completed, depending on your bank or credit card provider. Please note, this delay is not on the part of Zaplins and is completely outside of our control. Once the pre-authorisation hold is released, the Zaplins store transaction will disappear from your banking statement. This will not show up as a refund.
